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Rhea Helpdesk Solution launches in the Middle East at GITEX 2012

Rhea Solutions, a UK based ISV and IT Professional Services provider, will be launching their flagship product – the Rhea Helpdesk Solution – at GITEX Technology Week, 2012

The GITEX exhibition is regarded as the ICT business gateway to the MEASA region. Now in its 31st year, the GITEX 2012 exhibition will be held in Dubai from the 14th -18th October.

“The GITEX exhibition is the perfect platform for us to launch our flagship product in the MEASA region and we are very excited to be part of it” says Chandini Paterson, founder/CEO of Rhea Solutions Limited.

“Customer Support, no matter what a company provides, is vital to customer satisfaction. Satisfied customers are repeat customers and the best source of advertisement for you. Well-handled complaints are a great way of creating loyal customers. The Rhea Helpdesk solution will help you provide unmatched customer support to your clients with its range of features and easy-to-use interface. We will be launching the Rhea Helpdesk at GITEX with some fantastic promotional deals available to all GITEX delegates.” - Chandini adds.

The Rhea Helpdesk is an ITIL-ready, 100% web-based Customer Support and IT Support help desk/service desk software with a wide range of features and with the underlying mandate of being easy to use, intuitive and helpful. With the Rhea Helpdesk, you can provide unparalleled support to your clients and gain better insight into how well your customer support function is doing by:

  • - Providing a single point of contact to all your clients 24/7 and a centralized place for tracking all your support calls
  • - Allowing your clients/end-users to submit tickets & monitor progress by web, email or phone
  • - Providing self-help pages to your clients including an extensive Knowledge base, FAQ and user forums
  • - Managing & automating your SLAs, notifications and escalations
  • - Providing detailed & timely reports to upper management

The Rhea Helpdesk Solution is available in two editions – Standard and Ultimate – and is available both as an install and hosted option.

Rhea Solutions will also be presenting the SOACP (SOA Certified Professional) and CCP (Cloud Certified Professional) programs at GITEX. As the Licensed Training Partners for Arcitura Education, and, Rhea Solutions provide public and private training workshops in the SOA and Cloud certification program. They also provide self-study kits for the above certification programs that can be shipped world-wide

Find out more details or arrange a presentation of the Rhea Helpdesk by visiting the Rhea Solutions team at stand SME 8 in the Sheikh Saeed Hall at GITEX

About Rhea Solutions:

Rhea Solutions Limited is a fast-growing ISV (Independent Software Vendor) and IT Professional Services Provider based in Glasgow, serving all of the UK and the ME. Their products and services include the Rhea Helpdesk Solution, SOA Certification Training Workshops/Self-study Kits and Cloud Computing Certification Training Workshops/Self-study Kits. In addition, they also provide IT Consultancy and Professional Services. The company’s strength lies in its ability to provide outstanding software solutions and services along with unrivalled customer support and greater value than its competitors

For further information on Rhea Solutions - which offers a 40% discount on their software product to all Educational Institutions, Charities and other start-up companies - and its products and services, please visit

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